Booklet version 5.0

Key to Steel - Stahlschlüssel 2007 (Version 5.0)

FAQ (frequently asked questions)

  1. Which user rights are needed
  2. "Components transfer error..." during installation
  3. "Runtime error" starting the program
  4. You have not received a licence-number
  5. You do not have the possibility to leave the CD-ROM in the drive constantly
1. Which user rights are needed
During the start of the program you get a message that either files can not be accessed or can not be locked.

Solution:
Please double check that the Key to Steel - Stahlschluessel 2007 user has the permission to read, write, create, change and delete in the Key to Steel - Stahlschluessel path if you use the local version.

If you use a network version the user additionally needs the above mentioned permissions on the server path of the Key to Steel - Stahlschluessel.

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2. "Components transfer error..." during installation
During installation using Windows NT, 2000 or XP you receive a file error: "Components transfer error ...".

Solution:
It is necessary that you have all administrative privileges and that all applications are closed.

Important: For installation give all administrative privileges to the Key to Steel - Stahlschluessel_2007-user. After installation you can withdraw these again.

(It is the best if you install the program as local administrator)
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3. "Runtime error" starting the program
Starting the program Key to Steel - Stahlschluessel 2007 causes a "runtime error…"

Solution:
It is necessary that you have all administrative privileges and that all applications are closed.

Important: Start the program directly after installation as Key to Steel - Stahlschluessel user with all the privileges to start the Key to Steel - Stahlschluessel. The registered user must have access to all installed components.

(It is best to start the program immediately after installation as local administrator, to ensure the success of installation.)
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4. You have not received a licence-number
Solution:
For a trial-version you do not get a license-number. Just skip the dialog "insert license-number" by pressing return and follow the instructions on the screen.
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5. You do not have the possibility to leave the CD-ROM in the drive constantly
Solution:
Start the program Key to Steel - Stahlschluessel 2007, and then press simultaneously the keys Shift + Ctrl + K. The dialog "Disable CD-ROM check" will open. Please note the "User ID", and send us the online form containing all the requested information.

We will send you the CompanyKey by E-Mail.
Please insert it in the field below, called "Company Key".
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